Delivery

We operate from factory/warehouse premises and we aim to despatch sameday (weekdays) and Monday following weekend orders.

If you are out when the post is attempted to be delivered, then you will receive a card informing you which post office you should go to to collect it.

Royal Mail: All of our parcels are sent via 1st class mail

• £0.01 > £5.00 = £1.35
• £5.01 > £10.00 = £2.45
• £10.01 > £25.00 = £4.75
• £25.01 > £49.99 = £5.95
• > £50.00 = £FREE

UK Mail: Nationwide courier service

• < £75.00 = £5.99
• > £75.01 = £FREE

Returns

Returns should ideally be sent to us using recorded delivery as we cannot be held responsible if we do not receive your goods.  We refund in total should goods be faulty, and we offer a refund, less our postage costs plus £3.00 admin charge, for unwanted goods provided the goods are in their original packaging, unopened and unused. In both cases they should be returned and received by us no later than 21 days after they were dispatched. Please include your name, e-mail address, order reference number and telephone number so that we can refund you.

Returns address: Johnsons Online Shop, Caraselle Ltd, 4-5 Regis Road, Kentish Town, London, NW5 3EW.  Contact Graham Warren on 0870 011 7776.

Please note: Returns cannot be accepted in any Johnson Cleaners branches and must be sent to the above address in order for us to process your refund as efficiently as possible.